It is amazing how people can react in anger in a manner that is
totally out of proportion to what the other person did wrong.
For minor inconveniences some people are willing to condemn
others to an everlasting stay in Purgatory.

Wish that others improve and you will be able to let out
frustration by shouting blessings instead of curses. The
Yiddish expression, Zei gezunt (be well) is an example of
a blessing that people have said to one another in the midst
of an angry outburst. One of the ways a person reveals his inner character is by how he reacts when he is angry. What does your anger reveal about you? Be prepared with blessings for those moments of
anger.

Excerpted from The Power of Words by Rabbi Zelig Pliskin